Operations Update: A Roll-Up of Important Messages from Your GUY Home Office

Read an important roll-up of information from members of your home office at The Grounds Guys, including my VP Operations Update on the value of encore training, instructions on taking advantage of two upcoming GGPro Training Opportunities, 2019 Technical and Turf School dates and all the easy links to register for Reunion 2019, available now.

DWorthington Head Shot

 

Operations Update: Brand Engagement – Encore Training

Dianna Worthington, VP Operations

Investment in training programs can produce high payoff results in terms of increased productivity, consistency in performance, overall satisfaction and even improved quality of services and products. The Grounds Guys Home Office hosts monthly training for our new franchisees, as well as for current franchisees, wanting to reengage with our systems, software and support staff. We call this Encore Training. February training week was a packed house with both new and Encore Trainees in attendance and the Home Office pulled out all stops to produce special, quality classes for our returning franchisees. Engagement with the brand’s training systems will help franchisees return home and implement forgotten systems and processes to improve performance. With consistent use of systems, increased productivity will be realized and team performance will improve. The franchise model also allows for powerful moments of collaboration between franchisees and between franchisees and the franchisor. Encore Training week is the perfect venue to work together to improve processes and keep our brand relevant in the marketplace. 

Comments from some who attending February Encore Training:

 “It has been a great week!!! The gauntlet has been laid before us; it is time to break through the ceiling in 2019!” – James Londot, The Grounds Guys of Annapolis and Bowie, MD

 “I believe that I can speak for the Encore class of February 2019….To all Zees, you need to come and get plugged back in and go through Encore Training.” – Ryan Deatherage, The Grounds Guys of Edmund, OK and Columbus, OH 

“Was definitely worth the trip. Glad to get there finally and what a week to attend. You have to get back if you haven’t been yet.  Your business needs it.” – Ben Schoot, The Grounds Guys of Myrtle Beach 

If you would like to reserve a spot for future Encore Training, please contact your Franchise Consultant. We would welcome you back to Waco, Texas!! 


Time App Training and Webinars

Dave Holmes, Franchise Consultant

Matt Page, Technical Specialist

You are invited to join us for two Great GGPro Training Opportunities!

Many of you are working diligently towards learning and adopting all things GGPro.  We have 2 webinars scheduled for this month that are focused on Time Management & GGPro.  Please register today to reserve your spot in each of these webinars.  Make sure to put these on your calendar to avoid scheduling conflicts with them.  If you can’t attend, you are welcome to have your office manager, production manager etc. attend in your place. 

The GGPro “TIME” Webinar @ 10:00am Central Time Tuesday, March 19

Labor is your biggest expense.  Managing it couldn’t be easier with GGPro and “TIME”.  In his webinar, we will walk you through the Time Sheet Audit, Review, Edit and Approval process.  We will show you how to create time sheets as well as approve multiple time sheets at once.  The processes we will discuss are required before invoicing can occur in GGPro.

REGISTER for this WEBINAR HERE:

 https://webinar.ringcentral.com/webinar/register/WN_ai8Y-D-7QdCn-9yBa6dhuQ

The GGPro “TIME APP” Webinar @ 10:00am Central Time Thursday, March 21st

Get rid of those hand-written time sheets.  Stop using time clocks.  Put the power of our GGPro “TIME APP” in the hands of your production staff.  Collect real time production data.  Give them map and directions access right from our app.  Empower your team leads to lead by using the app to manage time and job completion information.  This is one of the best parts of GGPro!    

REGISTER for this WEBINAR HERE:   https://webinar.ringcentral.com/webinar/register/WN_Mou9rwDcTqaOG0iQH9J5BQ

Our next GGPro webinar series starting in April will be invoicing using GGPro and using the QB Sync.


Technical Schools & Turf School 2019

Rachelle Kemp, Franchise Systems Specialist

Summary: We will discuss real turf updated identification, maintenance, along with a tour at the Exmark facility and have hands-on training of basic equipment maintenance. Full Agenda coming soon.

Where:

Blalock Machinery
500 Jerry Steele Ln.
McDonough, GA 30253

When: April 16-17

Who: All franchisees owners and team members

Cost: $50 per attendee/ Lunch provided both days

What: We will discuss real turf updated identification, maintenance, we’ll tour the Exmark facility and have hands-on training on basic equipment maintenance. Full agenda coming soon.

Attire: We will be in a viable mechanical shop, so dress in working jeans and shirt. While working on the machinery work boots are also needed.

Lodging: Group Discount: Blalock Machinery
Comfort Inn (678) 216-190064 - Highway 81 W. at Exit 218, McDonough, GA 30253 
Hampton Inn (770) 957-5808 - 250 Avalon Ct, McDonough, GA 30253 

Please select the following link to register:
https:.www.events.r20.constantcontact.com/register/eventReg?oeidk=a07eg2zn1zjddc77764&oseq=&c=&ch=


Reunion is Coming Soon!

Zoe Margetts, Sure Start Coordinator

Reunion is fast approaching.  We have less than six months to go with Reunion starting August 1, 2019. History shows that franchise owners who attend reunion have more successful franchises. With that in mind, we hope to see YOU in San Antonio!, Texas, in August!

 

REUNION 2019 WILL BE FROM AUGUST 1-8, 2019 

REGISTER NOW!

 

Book Your Accommodations Now!

Neighborly rate is in effect until July 9 OR until the room block fills, whichever comes first.

1) Find your brand

2) Book your accommodations

 

Grand Hyatt San Antonio

600 E. Market St.

San Antonio, Texas 78205

210-224-1234

  •  The Grounds Guys,  8/4/19 - 8/8/19

 

Room Rate: $199.00 per night (single or double) plus tax

Parking Fees: $29/day self-parking, $39/day valet parking

BOOK HOTEL NOW  

 

GENERAL HIGHLIGHTS

headshot-dina-dwyer-owensDesign Your Life: Dina Dwyer-Owens, Brand Ambassador, Neighborly   

SUNDAY, AUGUST 4th, 2019 | 9:00 AM – 11:30 AM

If you could control your own destiny and enhance your life, beginning today, what would you do? What would you change? In this presentation, Dina Dwyer-Owens shows how to target and achieve anything you want to have, everything you want to be. By starting with a Dream List, and realigning the six areas of your life (mental, physical, family, spiritual, personal, career/financial), you can begin to control your destiny. Today truly is the first day of the rest of your life. You can take charge of it!

 

neighborlyworkshop

Neighborly Workshop

SUNDAY, AUGUST 4, 2019 | 1:00 PM – 3:00 PM

Are you maximizing opportunities to work with other Neighborly franchisees? Multi-brand customers generate 4.5 times more revenue across our franchise system. By working with other concept owners, you create extra value not just for your brand, but also for our customers who need a wide range of home service providers they can trust. Join the Neighborly breakout session for a hands-on experience, and learn what you can do to leverage these relationships to reach more customers.

 

John croppedKeynote Speaker: John DiJulius – Monday, August 5, 2019

International consultant and best-selling author of three Customer service books, including his latest book, The Customer Service Revolution (Greenleaf Books 2015), instantly hit #1 on Amazon. John works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotels, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, Chick-fil-A, and many more. John isn't just talking about it, he lives it, as a very successful entrepreneur of two businesses. John Robert's Spa, a chain of upscale Cleveland locations, has been repeatedly named one of the top 20 salons in America; and The DiJulius Group, a consulting firm focused on changing the world by creating a customer service revolution. John will demonstrate how we can make our customer service our single biggest competitive advantage and make price irrelevant.

See you in San Antonio, Texas, this August! Register TODAY!

 


Dianna Worthington, VP of Training and Education, Neighborly

Dianna Worthington, VP of Training and Education, Neighborly

Dianna is Vice President of Training and Education at Neighborly. To reach her, email dianna.worthington@nbly.com.

Comments

Topics

see all

Popular Posts

From the Blog...

The Grounds Guys US Blog

The Grounds Guys Canada Blog

We live our Code of Values® by...

...Looking to the system for correction and proposing all possible solutions if something is not working.